Shipping & Returns Policy
- Order Processing & Shipping
- All books and physical items are printed and fulfilled on-demand via our print-on-demand partner, Lulu.
- Orders are typically processed and printed within 3 to 7 business days before shipment.
- Shipping times and delivery options will vary depending on your destination country. Estimated shipping times and costs will be calculated and displayed at checkout.
- Customs, Duties & Taxes
- International orders may be subject to import duties, taxes, or customs fees levied by the destination country upon arrival.
- These additional charges are the sole responsibility of the customer/recipient. We have no control over these fees and cannot predict what they may be.
- Returns & Exchanges
- Due to the nature of print-on-demand products (each item is custom printed upon order), we do not accept returns, refunds, or exchanges for buyer’s remorse or incorrect address entries.
- Damaged, Defective, or Incorrect Items
- If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery at contact@noricoweb.net.
- Please include your order number, a clear description of the issue, and high-resolution photos showing the damage or defect.
- Upon verification, we will happily arrange for a replacement to be printed and shipped to you at no additional cost.
- Contact Us
If you have any questions regarding your shipment or order status, please reach out to us at noriko.1222@gmail.com.